Order processing rules
1.1. The agreement is concluded between simplEXchange.net (the internet-service for the exchange of title signs), then the Contractor, on the one hand, and the Customer, in the person of the one who used the services of the Contractor, on the other hand.
2.1. The exchange of title signs is an automated Internet service product that is provided by the Contractor on the basis of the rules set forth in this Agreement.
2.2. The Customer is an individual who agrees with the Terms of the Contractor and this Agreement to which it is affiliated.
2.3. The title sign is a conventional unit of a payment system that corresponds to the calculations of electronic systems and indicates the scope of rights that correspond to the contract of the electronic payment system and its Customer.
3.1. These rules are considered to be organized at the expense of the terms of the public offer, which is formed at the time the Customer submits the Order and is one of the main components of this Agreement. Public offer is the information displayed by the Contractor about the conditions for submitting the Order. The main constituent of the public offer is the actions made at the end of the application submission by the Customer and indicating its exact intentions to complete the transaction on terms proposed by the Contractor before the completion of this Order. Time, date, and parameters of the Order are created by the Contractor automatically at the moment of the end of the formation of this Order. The Offer must be accepted by the Customer within 15 minutes from the moment of the end of the Order's formation.
3.2. The Service Agreement comes into force from the moment of receipt of the title signs in the full amount specified in the Order, from the Customer to the requisites of the Contractor. Operations with title signs accounted for according to the rules, regulations and format of electronic systems by calculations. The agreement is valid for the period, which is established from the moment of submitting the Order before its execution or until the termination of the Agreement on the initiative of one of the parties.
4.1. The list of currently available exchange directions, as well as the exchange of title signs are published on the Contractor's website in the RATES section.
4.2. Exchange rates for exchange transactions can be changed at any time without prior notification of the Customer. At the same time, rates in uncompleted orders remain unchanged.
4.3. After creating the Order, the Customer is given 15 minutes to make a payment by information which is placed in it. If this does not happen, the Order will rejected automatically. The time of registration of the Order is considered to be the time fixed by the software complex (simplEXchange.net) of the Contractor in the process of creating and paying for the Order at Step Payment of the Order.
4.4. If the Customer makes an automatic payment on behalf of the Contractor as a merchant of the payment system, in the event that the payment system does not receive a positive response on successful payment to the Contractor within 15 minutes from the date of the Order, this Order will automatically rejected. If the Customer carries out manual payment of title signs in favor of the Contractor, then in the event of non-receipt of funds to the Contractor's account within 30 minutes from the date of creating of the Order, this Order will automatically rejected.
4.5. The processing of the Order is performed manually by the operator and usually takes a maximum of 30 minutes during business hours (see operator status) from the moment the Customer's funds are credited to the Contractor's account. If the Customer has not received the funds from the Contractor within 30 minutes from the moment of payment of the funds for the Contractor's requisites, he can notify the Contractor about it using the contact details on the web site to determine the reasons for the delay. In the standby mode, processing of the Order can take more time than 30 minutes. The speed of transfer and transfer of funds may depend on the electronic payment systems and the banks participating in the exchange. The guaranteed period for the transfer of funds to the Customer under the Order is 12 hours from the moment of receipt of the title signs to the Contractor’s account, if the electronic payment systems or the banks involved in the exchange function properly. An exception is the exchange of Yandex.Money for other title signs, when payment for the benefit of the Customer won’t be made earlier than 25 hours after receiving Yandex.Money to the account of the Contractor.
4.6. The Order is considered fulfilled from the moment of transfer of title signs from the Contractor to the account of the Customer specified in the Order.
5.1. The Customer thereby confirms its full consent to the terms of the exchange by creating and paying for the Order, namely the amount of payment, subject to the commission of the electronic payment system (EPS), the bank (if any) and the receipt amount, taking into account the EPS commission, the bank (if any is present).
5.2. If the Contractor receives an amount that differs from the amount specified in the Order, the Contractor makes a recalculation, which corresponds to the actual receipt of the title signs. If this amount exceeds more than 10% specified in the Order, the Contractor unilaterally terminates the Order and all funds will returned to the Customer's requisites, taking into account the deducted amount for the EPS or bank commission during the transfer.
5.3. In the event that the title signs are not sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has the full right to demand the termination of the Order and to cancel the Order, thereby making a return of the title marks to its account in full. The Contractor shall execute a request for termination of the Order and the return of the title signs in the event that the funds have not yet been transferred to the specified details of the Customer. In the event of cancellation of the Order, the return of the title signs shall be made within 24 hours from the receipt of the request for termination of the Agreement. If the delay in the return occurred not through the fault of the Contractor, he is not responsible for them.
5.4. If the title signs do not transferred from the Customer to the Contractor's account within the time limits specified in clause 4.4, the Agreement between the parties is terminated by the Contractor on the one hand, since the Agreement does not come into effect. If the title signs transferred at the requisites of the Contractor after the terms indicated in clause 4.4, then such funds are transferred back to the Customer's account, and all commission expenses related to the transfer are deducted from these funds.
5.5. If the transfer of funds to the details specified by the Customer is delayed due to the fault of the payment system, the Contractor shall not be liable for damages resulting from the receipt of funds with a delay. In this case, the Customer must agree that all claims will be presented to the relevant EPS or bank, and the Contractor provides his assistance as far as possible within the framework of the law.
5.6. The Contractor notifies the Customer that the Order has been executed by sending the relevant message to the Customer's e-mail.
5.7. In case of detection of a forgery of communication flows or rendering of influence, in order to worsen the work of the Contractor, namely its program code, the Application is rejected, and the transferred funds are returned to the Customer for his details minus the commission of the payment system. In this case, the Customer's account in the Contractor's system can be blocked.
5.8. In case of using the services of the Contractor, the Customer fully agrees that the Contractor's liability to the Customer is limited to the amount of title signs received from the Customer in accordance with the Order drawn up within the framework of these rules. The Customer also fully agrees that the Contractor does not give additional guarantees to the Customer, nor does he bear any additional responsibility for him. Accordingly, the Customer does not bear additional responsibility to the Contractor.
5.9. The Customer undertakes to comply with the norms of the legislation as well as not to forge communication flows and not to interfere with the normal operation of the Contractor's code.
5.10. In the event of an exchange of funds for non-own cards, accounts, wallets, the Customer himself shall deal with the Recipient of funds in the event of any misunderstanding regarding the transferred amount between the Customer and the Recipient. In this case, the Contractor does not bear any further responsibility to the Customer after the funds transferred to the requisites specified by the Customer in the Order after the funds transferred to the requisites specified by the Customer in the Order. The Customer to himself in the form of a question addresses all the claims in the case of the misunderstandings described above: "Why did I indicate these details?" In this regard, we strongly recommend that customers indicate for the receipt of funds under the Order those cards, accounts, purses to which there is full access and control.
5.11. The Contractor shall not be liable for damages and consequences in case of erroneous transfer of electronic currency (title signs) in the event that the Customer has specified incorrect requisites when submitting the order.
6.1. The Contractor gives a guarantee for the services provided if no other terms are stipulated within 24 hours from the moment of execution of the Order of exchange of title signs. Attention!!! The Order will execute after 25 hours if the Customer is exchanging Yandex. Money for other title signs, with the aim of safety, and then in accordance with the regulations up to 30 minutes.
7.1. The Service has the right to unilaterally amend and supplement this Agreement without notice to the Customer. Changes come into force from the moment of publication of the current version of the Agreement on this site.
7.2. In the event that unforeseen circumstances arise during the processing of the Customer's Application that contribute to the Contractor's failure to comply with the terms of the Agreement, the deadline for the execution of the Application shall be postponed to the appropriate period of duration of the force majeure. For the expired obligations, the Contractor is not liable in this case.
8.1. This Agreement, both parties, in the person of the Contractor and the Customer, is accepted as an equivalent in legal force agreement, indicated in writing.
9.1. Claims under this Agreement are accepted by the Contractor in the form of an e-mail, in which the Customer indicates the essence of the claim. This letter is sent to the requisites of the Contractor indicated on the website. All disputes are resolved through negotiations.
10.1. It is strictly forbidden to use the services of the Contractor for illegal transfers and fraudulent activities. When concluding this Agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, bear the criminal liability established by the legislation at the moment.
10.2. In the event that it is not possible to execute the Order for circumstances beyond the control of the Contractor, such as a lack of communication or erroneous Customer data, the Order is executed within the next 24 hours or the funds are returned to the Customer's requisitions minus commission expenses. An order created by the Customer for an amount exceeding the reserve for these title signs at the time of the creation of the Order will be executed on time agreed with the Customer.
10.3. At the first request, the Contractor has the right to transfer information on the transfer of title signs to law enforcement agencies, administration of payment systems, as well as to victims of illegal actions suffered as a result of fraudulent evidence proven by the judicial authorities.
10.4. The Customer undertakes to submit all documents proving his identity, in case of suspicion of fraud and money laundering.
10.5. The Customer undertakes not to interfere with the Contractor's work and not cause damage to its software and hardware, and the Customer undertakes to provide accurate information to ensure that the Contractor fulfills all the terms of the contract.
11.1. The Contractor has the right to refuse to conclude the Agreement and execute the Order if the Customer has violated any of the clauses of this Agreement by notifying it by e-mail or by telephone. Also, the Contractor has the right to suspend the work with the Customer in the future until the issue is resolved. The Contractor has the right to refuse the conclusion of the contract and the execution of the Order, and without explaining the reasons. This clause can be applied to any client.